Fastest route: delete it in the app
- Open Reclaim and go to Profile.
- Tap Account & Security.
- Tap Delete account and confirm.
Deletion happens immediately once you confirm, and cannot be undone.
If you can't sign in
If you've lost your device or no longer have access to the app, email [email protected] from the email address on your account and ask us to delete it. If that address is gone too, explain your situation in the email — we'll help verify it's your account another way.
We verify ownership before deleting any account this way, and we respond within 30 days.
What deletion removes — and what we keep
Deleted permanently, immediately
- Your account and sign-in credentials
- Your profile — name, nickname, age, gender, avatar, and time zone
- All coach conversations and the private coach summary
- All reflections (diary entries)
- Streaks, relapse logs, points, and task and habit progress
- Notification settings and push token
- Likes on posts and comments
Not deleted
- Community posts and comments you made stay published, but are detached from your account — the author link is removed, so they appear without an author. This keeps other people's conversations intact.
- A minimal deletion record for about 90 days: your email address, which sign-in method you used, and (if you ever had one) a subscription snapshot. Kept for refund, billing-dispute, and abuse handling, then removed.
If you signed in with Apple, deletion also revokes Reclaim's access to your Apple ID.
More detail
This page summarises Sections 8 and 10 of our Privacy Policy — read there for the complete detail on data retention and deletion, or see our Terms of Service for the rest of the agreement governing your use of Reclaim.